Teller in Whitehouse

Responsibilities

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

• Exhibits superior customer service as an Austin Bank team member
• Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs
• Helps promote a loyal relationship between the customer and Austin bank
• Participates in developing a teamwork atmosphere with co-workers as part of department/branch location
• Stays abreast of company communications by reading publications, announcements and company e-mails, etc.
• Takes advantage of appropriate communication channels regarding bank related business matters
• Develops personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval
• Upholds and safeguards the organization's values particularly relating to ethics, integrity, and confidentiality both internally and externally

Key tasks include:

• Greeting customers and providing superior customer service
• Processing night depository, ATM, and Bank-by-mail deposits
• Receiving checks and cash for deposit, verifying amount, examining checks for proper endorsements and issuing receipt for deposit amount
• Cashing checks after verification of customer signatures and balances
• Obtaining positive identification of payee
• Obtaining information and completing Currency Transaction Reports for submission to BSA Officer
• Preparing Suspicious Activity Reports when applicable
• Maintaining teller cash drawer within required limits
• Explaining, promoting and/or selling bank products or services
• Maintaining appropriate log of cash sale of Cashier's Checks and travelers checks per requirements of Bank Secrecy Act
• Accepting utility bill and loan payments
• Processing TT&L, EFTPS payments and cash advances
• Placing stop payments on checks and drafts as requested by customer
• Balancing teller cash drawer and cash vault daily
• Accepting information for outgoing wire transfers
• Assisting customers in preparing documentation on debit card disputes
• Assisting in filing bank records/documentation
• Verifying next day new account information and account file maintenance
• Opening/processes mail as required
• Answering telephone calls taking messages, forwarding calls or providing assistance to customers
• Cross-trains in other areas

Requirements

Must maintain confidentiality at all times, report to work regularly and promptly, and contribute as a team player.

Must also enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc. and maintain established department and Bank policies, procedures and objectives and quality assurance.