Teller in Big Sandy

Essential Duties and Responsibilities

• Understands and complies with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
• Exhibits superior customer service as an Austin Bank team member.
• Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
• Helps promote a loyal relationship between the customer and Austin Bank.
• Participates in developing a teamwork atmosphere with co-workers by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Stays abreast of company communications by reading publications, announcements, and company emails, etc.
• Takes advantage of appropriate communication channels regarding bank-related business matters.
• Develops personal skills and capabilities through on-going training, as provided by the company or elsewhere, subject to Company approval.
• Upholds and safeguards the organization’s values, particularly relating to ethics, integrity, and confidentiality, both internally and externally.
• Greets customers and provides superior customer service.
• Processes night depository, ATM, and Bank-by-mail deposits.
• Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements, and issues receipt for deposit amount.
• Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
• Cashes checks after verifying customer signatures and balances.
• Obtains positive identification of payee.
• Obtains information and completes Currency Transaction Reports for submission to BSA Officer.
• Prepares Suspicious Activity Reports when applicable.
• Maintains teller cash drawer within required limits.
• Explains, promotes, and/or sells bank products or services such as travelers checks, savings bonds, money orders, and cashier's checks, etc.
• Prepares and logs cash sales of Cashier's Checks and travelers checks per requirements of Bank Secrecy Act.
• Accepts utility bill and loan payments.
• Processes TT&L, EFTPS payments, and cash advances.
• Places stop payments on checks and drafts as requested by customer.
• Balances teller cash drawer and cash vault daily.
• Accepts information for outgoing wire transfers.
• Assists customers in preparing documentation on debit card disputes.
• Assists in filing bank records/documentation.
• Verifies next day new account information and account file maintenance.
• Opens/processes mail as required.
• Answers telephone calls, takes messages, forwards calls, or provides assistance to customers.
• Cross-trains in other areas.
• Maintains confidentiality at all times.
• Reports to work regularly and promptly.
• Contributes as a team player.
• Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
• Maintains established department and Bank policies, procedures, and objectives and quality assurance.