Teller III

About the role

Herring Bank is seeking an experienced Teller III to join our Amarillo team. This position performs all standard teller functions with a high level of accuracy and efficiency while providing exceptional customer service. The Teller III also serves as a key leadership resource within the branch, assisting with teller training, scheduling, audits, policy updates, and complex customer needs while serving as a backup to the Branch Manager.

Responsibilities

• Process teller transactions accurately and efficiently.
• Cross-sell appropriate banking products and services to support customer growth and retention.
• Assist with daily teller scheduling and provide leadership support during peak periods.
• Conduct vault and cash drawer audits and help maintain regulatory compliance.
• Train and mentor new tellers and support ongoing team development.
• Assist with updates to teller manuals, policies, and procedures.
• Monitor and maintain the branch control binder.
• Assist with customer escalations and complex transactions.
• Approve overrides and assist with error resolution within assigned limits.
• Perform quality-control checks and support audit readiness.
• Support teller call-queue participation and coach team members on effective call handling.
• Assist customers with complex online banking issues, including security lockouts, multi-factor authentication concerns, and system navigation.
• Manage the preparation and receipt of cash shipments in accordance with bank policies and procedures.
• Begin training in Universal Banker I responsibilities as time permits.

Qualifications

• High school diploma or GED required.
• 3+ years of teller experience, with demonstrated proficiency in Teller II responsibilities.
• Previous leadership and mentoring experience within a branch environment.
• Strong organizational, problem-solving, and communication skills.
• Detail-oriented with the ability to identify discrepancies and help prevent fraud.
• Ability to manage multiple priorities and work scheduled shifts.
• Must be able to successfully complete a background check.

Requirements

• This position may require extended hours based on business needs.
• Involves standing, walking, sitting, reaching, and lifting up to 20 pounds.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Schedule

Monday–Friday, with some Saturdays; flexible schedule typically between 8:00 a.m. and 6:00 p.m.