Teller II- Neptune, NJ (20 hours)

About the role

The Teller II position at TD involves working in a TD Store location to deliver exceptional customer experiences, process banking transactions accurately and efficiently, and educate customers on TD's products and services.

Responsibilities

• Execute TD’s Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
• Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments with accuracy.
• Handle cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits.
• Respond to and resolve customer inquiries and concerns using standard procedures and escalate issues to management as necessary.
• Engage in lobby leadership by managing customer flow, warmly welcoming customers, and guiding them appropriately.
• Understand customer preferences and educate them on self-service/digital options that meet their needs.
• Train and mentor new Tellers, assisting supervisors with daily duties as directed.
• Ensure compliance with company guidelines and regulations, such as Bank Secrecy Act and Patriot Act, to minimize risk and protect customers.
• Verify customers' identities by following authentication policies and procedures.
• Balance cash drawers, ATMs, Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs) as necessary.
• Adhere to safe deposit box procedures and operations guidelines.
• Ensure confidential customer information is securely stored throughout the day.
• Follow dual control procedures and adhere to all security and audit measures to minimize potential loss.
• Use bank tools and processes to detect, address, and prevent fraud.

Requirements

• High school diploma or GED.
• 1 year teller or cash handling experience preferred.
• Demonstrated Customer Service skills preferred.
• Ability to work weekends, evenings, holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Excellent communication skills with ability to be concise, clear, and consistent.

Qualifications

• Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Sedentary work: Frequent
• Multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Occasional
• Sitting: Occasional
• Standing: Occasional
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing and comprehending instructions: Continuous
• Adding, subtracting, multiplying and dividing: Continuous

Skills

• Customer Service
• Banking Procedures
• Financial Product Knowledge
• Customer Relationship Management
• Problem Solving
• Time Management
• Communication Skills

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

Base pay ranges from $21.50 to $26.75 USD per hour, with actual pay varying based on skills and experience.

Schedule

Typically, the Teller II role requires working weekends, evenings, and holidays as scheduled.