Teller II (20 Hours) - Jupiter, FL

About the role

The Teller II position at TD focuses on delivering exceptional customer service and managing banking transactions efficiently. This role requires a high level of accuracy and attention to detail.

Responsibilities

• Execute TD’s brand promise by consistently providing a Legendary Customer experience in the store.
• Process customer transactions such as deposits, withdrawals, and loan payments accurately.
• Handle cash transactions, verify currency, balance cash drawer, and manage night deposits.
• Resolve customer inquiries and concerns using standard procedures and escalate issues to management.
• Engage in lobby leadership by managing customer flow, greeting customers, and guiding them appropriately.
• Understand customer preferences and educate them on self-service/digital options.
• Train and mentor new Tellers, assisting supervisors with daily duties.
• Ensure compliance with bank regulations and follow dual control procedures.
• Balance cash drawers, ATMs, Teller Cash Dispensers, and Teller Cash Recyclers as necessary.
• Maintain confidentiality of customer information and adhere to safe deposit box procedures.
• Conduct needs-based conversations, offer financial and digital solutions, and refer customers to partners.
• Follow security and audit measures to minimize potential loss and fraud.

Requirements

• High school diploma or GED.
• 1 year teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Qualifications

• Physical requirements: Sedentary work (Frequent), Multiple tasks (Continuous), Operating standard office equipment (Continuous), Responding quickly to sounds (Continuous), Sitting (Occasional), Standing (Occasional), Walking (Occasional), Moving safely in confined spaces (Occasional), Lifting/Carrying (under 25 lbs.) (Occasional), Lifting/Carrying (over 25 lbs.) (Occasional), Squatting (Occasional), Bending (Occasional), Kneeling (Occasional), Crawling (Occasional), Climbing (Occasional), Reaching overhead (Occasional), Reaching forward (Occasional), Pushing (Occasional), Pulling (Occasional), Twisting (Occasional), Concentrating for long periods of time (Continuous), Applying common sense to deal with problems (Continuous), Reading, writing and comprehending instructions (Continuous), Adding, subtracting, multiplying and dividing (Continuous).

Skills

• Customer service skills.
• Financial and digital literacy.
• Attention to detail.
• Time management.
• Problem-solving abilities.
• Communication skills.

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

$21.50 - $26.75 USD per hour, commensurate with experience.

Schedule

Flexible hours to accommodate shifts and weekends.