Teller II

About the role

RCB Bank is seeking a Teller I who performs with a higher level of proficiency, accuracy, and independence. This role processes a wider variety of transactions, supports operational consistency across RCB Bank’s multi-branch footprint, serves as a resource for less experienced tellers, and assists Teller Supervisors and Retail Coordinators with various functions. The position emphasizes strong fraud-prevention awareness as the first line of defense against potential loss, and promotes products and services that enhance the customer experience.

Responsibilities

• Obtain customer identification, signatures, and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, checks, and supporting documentation to detect counterfeit items, suspicious patterns, or irregular account activity; apply enhanced knowledge of fraud indicators and escalate concerns promptly to supervisors or appropriate departments according to Bank policy.
• Assist the Teller Supervisor/Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis, and conducting Teller audits.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

Requirements

• Proven quality customer service experience
• Previous teller experience or equivalent financial services experience
• High school diploma or GED
• Successful completion of teller essentials and advanced training program after hire

Qualifications

• Strong understanding of bank products, services, and transaction processes
• Understanding of fraud indicators, counterfeit detection, and appropriate escalation procedures
• Ability to manage multiple tasks, projects, and deadlines simultaneously
• Desire to be involved in the community

What might set you apart

• Previous teller experience
• Previous leadership experience

Benefits

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Schedule

This position requires regular and reliable attendance and the ability to work varying hours. Individuals in this position must be able to perform essential functions and physical demands within documented working conditions with or without reasonable accommodation. The role is typically seated at a personal desk in an office environment within a climate-controlled facility that can be high-traffic during peak service times. Frequent use of telephone, computer, and other office equipment is required. The individual must work effectively as a member of a team and independently, harmoniously with diverse personalities of co-workers, staff, and customers, and under general supervision.