Teller II

About the role

The position of Teller II is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess 3-5 years of Teller experience.

Responsibilities

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing
• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority
• Issues official checks, traveler's checks and gift cards
• Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated
• Performs safe deposit duties by controlling access and assisting customers
• Receives and processes stop payment and hold orders
• Accepts loan, credit card and installment payments
• Balances cash drawer daily and verifies cash being bought from and sold to the vault
• Provides effective customer service and assists in resolving problems within given authority
• Records, files, updates information and sorts mail or reports as required
• Answers telephones and directs callers to proper Bank personnel
• Processes teller work through branch capture and assists with imaging research
• May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections
• Types routine letters, reports and forms
• Maintains files, copies and faxes documents, and orders and distributes supplies
• Takes steps to ensure security of Branch personnel & Bank procedures
• Fully understands opening/closing procedures, as well as all other security procedures
• May prepare and verify order of shipment of currency
• Completes annual compliance courses
• Adheres specifically to all corporate policies and procedures; also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act
• Adheres to all levels of our Service Excellence standards
• Performs other duties as required

Qualifications

• High school diploma or general education degree (GED)
• Work related experience could consist of reception or secretarial duties in a business environment
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures
• Excellent organizational and time management skills – ability to work with minimal supervision
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel

Physical and cognitive requirements

• Vision, hearing, speech, dexterity, visual concentration
• A valid driver's license is required
• Must have the ability to stand, walk, sit and use hands and fingers
• Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled
• The environment is a professional office with standard office equipment
• Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations environment
• Must be able to pay close attention to detail and be able to work as a member of a team
• Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations situations
• Must have the ability to exercise discretion as well as appropriate judgments when necessary
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This response is AI-generated, for reference only.