Teller I (SA)

Summary

The Teller I is an enthusiastic, highly motivated self‑starter with a strong work ethic who delivers exceptional quality customer service with a positive attitude. The Teller I accurately and efficiently processes transactions while building relationships with customers to identify financial needs and recommends banking solutions.

Essential Duties

• Provides a welcoming environment and communicates professionally and effectively with customers and team members.
• Displays passion for serving others and consistently executes exceptional quality service.
• Performs routine bank teller paying and receiving tasks, including making deposits, withdrawals, transfers, receiving loan payments, cashing checks, verifying endorsements, placing Reg CC holds, cash advances, etc.
• Maintains and balances the cash drawer by accounting for cash assigned, received, and disbursed.
• Actively contributes to meeting the banking center’s goals and individual referral goals.
• Maintains current knowledge and adheres to all rules, regulations, and internal audit controls related to teller operations.
• Participates in job‑specific training and other Bank training programs as necessary.
• Maintains current knowledge of internal risk controls and loss‑prevention, including reporting suspicious or unusual customer activity per Bank policy.
• Complies with all federal and state laws, regulations, and established Bank policies and procedures, including internal audit controls.
• Maintains current knowledge of BSA/OFAC/USA Patriot Act/CIP/AML requirements.
• Performs other related duties as required and assigned, including cross‑training across departments and rotating between banking centers.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in business, marketing, or related field preferred; equivalent experience may substitute.
• At least 1 year of cash‑handling experience.
• At least 1 year of banking experience.
• Ability to learn and adapt to new information and technology platforms.
• Bilingual in English and Spanish (required).
• Flexibility to work scheduled hours Monday‑Friday and rotate on Saturdays as business needs dictate.

Organization

This position reports to the Senior Teller and does not oversee other positions.

Training Requirements

All employees must attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. Employees must ensure that their actions fully comply with all federal banking laws and regulations, as well as internal bank policies and procedures. Failure to adhere may result in disciplinary action, including probation or termination.

Schedule

Flexible hours Monday through Friday, with rotating Saturday shifts as business needs dictate.

Community Involvement

Lone Star National Bank’s mission includes a commitment to helping communities grow by serving them with pride and integrity. Employees are encouraged to volunteer for bank‑sponsored activities, civic, charitable, and community events, and to be active in the communities the bank serves.