Teller (I, II, or Sr.)

About the role

The Teller position at Liberty Bank is designed to deliver an exceptional customer experience that aligns with the bank's Vision, Mission, and Core Values. This role involves serving as a proactive member of the Retail Branch team, engaging with customers, and resolving account service issues.

Responsibilities

• Engages in immediate customer acknowledgment and greeting.
• Adheres to established customer service standards and provides a differentiated experience by understanding customer needs and delivering solutions.
• Provides exceptional service delivery to internal and external customers, resolving account service issues and responding to inquiries promptly and effectively.
• Takes ownership of customer inquiries/questions and resolves or engages other teammates as needed.
• Takes the initiative to enhance knowledge of products and services through the use of sales tools and training materials.
• Effectively and accurately processes an array of banking transactions while providing excellent customer service in a timely manner.
• Accurately balances and processes customer transactions in accordance with bank policies and procedures while maintaining an efficient record in daily cash balancing.
• Adheres to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies/procedures.
• Volunteers for special projects within the scope of job responsibilities.
• Participates in community events and establishes relationships for the benefit of the bank.
• Completes other related duties as assigned.

Requirements

• High School degree or GED required.
• Minimum of 6 - 12 months cash handling experience in a retail or banking environment preferred.
• Proficient computer skills including Microsoft Word, Excel, Outlook, and other related applications.
• Strong verbal and written communication skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Attention to detail and the ability to execute accurately on a variety of policy and procedures.
• Ability to take initiative and work independently.
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Ability to develop and foster a positive team/work environment.
• Availability to work weekends and/or extended hours as required.

Skills

• Highly developed interpersonal and communication skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of banking products and services.
• Ability to work independently and as part of a team.

Benefits

Liberty Bank offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $XX,XXX - $XXXX based on experience and qualifications.

Schedule

This role typically works Monday through Friday from 9:00 AM to 5:00 PM, with occasional weekend and evening hours as needed.

Compliance

The Bank adheres to all relevant laws and regulations, including those related to fair lending, affirmative action, and equal employment opportunity. Liberty Bank is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability.