Teller I,II,III (Santee)

JOB OBJECTIVE

This position is accountable for providing exceptional service with a focus on processing transactions, member requests and referring financial products and services. Adheres to the credit union’s policies, procedures and quality service standards.

SUPERVISORY RESPONSIBILITIES

No employees report directly to this position.

NATURE & SCOPE

• Processes member transactions.
• Performs account file maintenance and handles member issues.
• Identifies cross-selling opportunities, referring members to Personal Financial Representatives.
• Maintains a thorough knowledge of all products and services, policies and procedures.
• Maintains compliance with daily cash drawer balancing and limits.
• Identifies questionable or suspicious transaction activity, reporting it to management in order to protect the credit union from potential losses.
• Ensures BSA/AML compliance to reduce risk to the credit union.
• May serve as back-up to Personal Financial Assistant.
• Affords assistance with branch balancing, opening and closing procedures, scanning checks, night depository processing, ATM processes, certifications and other side jobs as assigned.
• Knowledgeable on all FSCC Policies and Procedures that are unique to a Service Center environment.

EDUCATION, SKILLS, & ABILITIES

• The Eight Superpowers: Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
• Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
• Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
• Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
• Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
• Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities.
• Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures.
• Believes a diverse workplace is essential to the company’s success.
• Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness.
• Makes each employee feel valued and supported for their unique qualities.

Other Education, Skills, And Abilities

• A high school diploma or equivalent is desired.
• Teller I: Previous sales, member service, and cash handling experience in a financial institution is preferred.
• Teller II: 1 year experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling.
• Teller III: 3 years experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling.
• Excellent communication skills; sound judgment and attention to detail.
• Previous experience with Microsoft Windows applications is preferred.

PHYSICAL REQUIREMENTS

• Ability to tolerate long periods of standing with occasional walking/sitting.
• Ability to use keyboard, mouse and other peripherals.

ENVIRONMENTAL CONDITIONS

• Work is primarily performed within an office setting.
• Subject to standard background noise found in an office environment.