Teller I Float

Non-Exempt (FLSA), full-time position reporting to the Branch Manager or Associate Retail Market Manager. Travel required to all North Texas branches.

About the Role

Create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

Responsibilities

• Customer Service
  • Perform Southside Bank’s customer service standards with each customer interaction.
  • Consistently perform with accuracy and efficiency to build customer confidence and trust.
  • Provide enthusiastic, professional, and courteous service to Southside Bank customers and employees.
  • Meet or exceed all operational and sales goals determined by retail management, including balancing, attendance, and others as applicable.
  • Complete customer thank-you calls and follow up on problem resolution as directed by management.
  • Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer.
  • Recognize each customer transaction as a cross-sell opportunity.
  • Identify and respond to the needs of new and potential customers by listening and clarifying their needs.
  • Direct customers as needed to other Southside departments.
  • Maintain the security and confidentiality of all sensitive Bank information.
  • Accurately communicate account information to customers.
• Operational Excellence
  • Commute throughout the hired region to various branches that have a staffing need.
  • Understand and agree to abide by the policies and procedures established at Southside Bank.
  • Follow established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.).
  • Follow compliance procedures and verify accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
  • Maintain cash drawer limits and meet balancing standards on a daily basis, working in accordance with the Teller Over/Short Policies.
  • Report all cash outages to management.
  • Accept and verify customer deposits.
  • Cash checks and process less-cash transactions within authorized limits; obtain supervisor’s approval for transactions exceeding authorized limits.
  • Perform special services as requested by customers, such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds with accuracy.
  • Continue professional development through training, seminars, and membership in professional associations, as applicable.
  • Comply with all applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
  • Responsible for complying with audit policies and procedures as they pertain to this position.
  • Perform collection item processing such as dealer drafts and foreign items.
• Team Relations
  • Maintain a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
  • Contribute to a positive team environment with peers in and out of the branch.
  • Assist with opening and closing duties.
  • Perform additional duties as assigned or directed.
• Additional Functions
  • Participate in special projects as assigned.
  • Comply with all safety policies, practices, and procedures; report all unsafe activities to supervisor and/or Human Resources.
  • Perform additional duties as assigned or directed.

Requirements

• High School Graduate or equivalent required.
• Minimum 6 months cash handling or customer service experience preferred.
• Proficient in typing, 10-key calculator, and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor-led classes:
  • New Employee Orientation
  • Teller Training, Teller Advanced, and Professional Teller

Physical Demands

• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers.
• Must be able to remain in a stationary position for 75% of the time.
• Constantly operates a computer and other office productivity machinery, such as a scanner and printer.
• Frequently moves about inside the branch to assist customers, access machinery, process cash, etc.
• Constantly positions self to maintain computers in the branch, including under desks or in different areas.
• Must be able to detect, recognize, and identify customers as they begin assisting them.
• Must be able to transport 25 pounds of coin a distance of 5-25 feet from a workstation to the vault, up to five times a day, depending on coin delivery volume.
• Motor branches: transport cash from work booth inside the branch.
• In-store branches: transport cash from the coin machine to a bag which is moved to the vault.

Work Environment

• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g., business office with computers and printers, light traffic).

Pay

Starting pay of approximately $19.00 per hour, depending on experience.

Benefits

• Medical, prescription drugs, dental, and vision insurance (eligibility for team members and dependents starting on the first day of employment).
• 401(k) with a company match.
• Basic, voluntary, and dependent life insurance.
• Paid time off.
• Paid bank holidays.
• Workplace wellness programs.
• Employee Assistance Programs.
• Tuition reimbursement.