Teller I - English/Spanish Bilingual - Loudon

Essential Functions and Responsibilities

• Processes member financial transactions, including cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, and certificates of deposit.
• Makes payments on and answers questions concerning existing loans, enrolls accounts in online banking, assists with login and self‑service questions, and helps members access safe deposit boxes.
• Completes and submits documentation for IRA deposits and withdrawals, and prints transaction history to assist members with personal balancing and research.
• Identifies cross‑sell opportunities for new or existing members to enhance their relationship with the Credit Union.
• Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit.
• Posts vault tickets and balances vault under dual control.
• Resolves member questions and concerns, both in person and over the phone.
• Promotes and participates in branch promotions and Credit Union campaigns.
• Performs other job‑related duties as assigned.

Experience

Minimum 1 year cash handling or customer service experience is required. Bilingual English/Spanish speaking is required. Teller experience is preferred.

Education

High School Diploma or GED or equivalent is required.