Teller I

About the role

To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy.

Responsibilities

Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

• Perform Southside Bank’s customer service standards with each customer interaction.
• Consistently perform with accuracy and efficiency to build customer confidence and trust.
• Provide enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Meet or exceed all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.
• Complete customer thank you calls and follow up of problem resolution as directed by management.
• Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer.
• Recognize each customer transaction as a cross-sell opportunity.
• Identify and respond to the needs of new and potential customer by listening and clarifying their needs.
• Direct customers as needed to other Southside departments.
• Maintain the security and confidentiality of all sensitive Bank information.
• Accurately communicate account information to customers.

Operational Excellence

Understand and agree to abide by the policies and procedures established at Southside Bank. Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.).

• Follow compliance procedures and verify accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies.
• Ensure that all cash outages are reported to management.
• Accept and verify customer deposits.
• Cash checks and process less cash transactions within authorized limits; obtain supervisor’s approval to process transactions which exceed authorized limits.
• Perform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy.

Team Relations

Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Bank’s mission, CORE Values, and Blue Book culture guide.

• Contribute to a positive team environment with peers in and out of the branch.
• Participate in proactive team efforts to achieve departmental and company goals.
• Assist with opening and closing duties.

Requirements

High School Graduate or the equivalent required. Minimum 6 months cash handling or customer service experience preferred.

• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor led classes: New Employee Orientation Teller Training, Teller Advanced and Professional Teller

Physical Activity/Dexterity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers.
• Works with fingers and perceives attributes of objects and materials.

Physical Environment Demands

Must be able to remain in a stationary position for 75% of the time. Constantly operates a computer and other office productivity machinery, such as a computer, scanner, computer printer, etc.

• Frequently move about inside the branch location to assist customer’s transactions, access different machinery, process cash, etc.
• Constantly positions self to maintain computers in the branch, including under the desks or in a different area of the branch.
• Must be able to detect, recognize, and identify customers as they begin assisting them.
• Must be able to transport 25 pounds of coin a distance of 5-25 feet from a work station to the vault, up to five times a day, depending on how much coin is delivered that day.

Benefits

Medical, Prescription Drugs, Dental, and Vision Insurance. Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment. 401(k) with a Match. Basic, Voluntary, and Dependent Life Insurance. Paid Time Off. Paid Bank Holidays. Workplace Wellness Programs. Employee Assistance Programs. Tuition Reimbursement.

Pay

$16.00 per hour (+ for experience)