Teller I

About the role

RCB Bank is seeking a customer service professional to join our team. This role involves processing financial transactions, supporting customer service standards, and safeguarding bank assets.

Responsibilities

• Obtain customer identification, signatures, and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, checks, and other documents submitted for transactions to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

Requirements

• Customer service and cash handling experience
• High school diploma or GED
• Successful completion of teller essentials training program after hire

Qualifications

• You can communicate clearly and effectively with customers and co-workers
• You understand basic fraud indicators and are committed to proper escalation procedures
• You can manage multiple tasks/projects and deadlines simultaneously
• You care about your community and have a desire to be involved

Skills

• Excellent communication skills
• Basic fraud indicators knowledge
• Ability to multitask and prioritize
• Community involvement and engagement

Benefits

RCB Bank offers a comprehensive benefits package including:

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k) ESOP

Pay

Details on pay are subject to change and may vary based on experience and location.

Schedule

Details on schedule are subject to change and may vary based on experience and location.