Teller I

About the role

RCB Bank is seeking someone who will provide excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. This role supports RCB Bank’s customer service standards across a multi-branch network by promoting products and services that enhance the customer’s banking experience and helps safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures.

Responsibilities

• Obtain customer identification, signatures, and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, check, and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

Requirements

• Customer service experience
• Successful completion of teller essentials training program after hire

Qualifications

What would make you a great fit:

• You can communicate clearly and effectively with customers and co-workers.
• You understand basic fraud indicators and are committed to proper escalation procedures.
• You can manage multiple tasks/projects and deadlines simultaneously.
• You care about your community and have a desire to be involved.

What might set you apart:

• Previous cash handling experience
• Previous teller experience

Skills

• Adherence to RCB Bank’s service standards: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel

Benefits

RCB Bank is committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Working Conditions

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

• Office environment within a climate-controlled facility that can be high-traffic during peak service times.
• Frequent use of the telephone, computer, and other office equipment.
• Typically seated at a personal desk for most of the day.
• Must work effectively as a member of a team and independently.
• Must be capable of working harmoniously with diverse personalities of co-workers, staff, and customers.
• Requires regular and reliable attendance and the ability to work varying hours.