Teller I

ESSENTIAL DUTIES

• Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
• Accurately process a high volume of customer transactions, including deposits, withdrawals, payments, transfers, and check cashing, verifying endorsements, placing Reg CC holds, cash advances, etc.
• Consistently apply banking policies, procedures, and regulatory requirements across a variety of transaction types
• Retain and correctly apply transaction rules, limits, holds, documentation requirements, and exception handling
• Perform required verification and control steps to ensure accuracy, compliance, and risk mitigation
• Maintain a balanced cash drawer by accurately accounting for all cash received and disbursed
• Manage multiple tasks simultaneously while maintaining focus and accuracy in a fast-paced environment
• Identify discrepancies, exceptions, or potential risks and escalate appropriately
• Adhere to all security, audit, and internal control standards
• Deliver professional, courteous, and efficient service while managing frequent interruptions
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

• High school diploma or GED
• Prior banking experience required or a Bachelor’s Degree
• Prior cash-handling experience required
• Demonstrated ability to retain, recall, and consistently apply detailed procedural information
• Strong attention to detail and ability to maintain focus while performing repetitive and regulated tasks
• Ability to follow multi-step processes and exercise judgment within established guidelines
• Strong reliability, accountability, and integrity when handling cash and confidential information
• Bilingual in English and Spanish required
• Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)