Teller I

Major Duties And Responsibilities

• Explains, promotes, and sells products and services such as traveler’s checks, savings bonds, money orders, and cashier’s checks.
• Cross-sells additional bank products and directs customers to representatives for opening new accounts or for investing needs.
• Receives checking and savings deposits: verifies cash and endorsements, receives proper identification for cash back, and issues receipt of deposit.
• Identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulation requirements and completes Hold Notices when necessary.
• Cashes checks and pays out money after verifying signatures and customer balances, processes savings withdrawals.
• Enters transactions into computer, and issues computer-generated receipts.
• Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Sells and buys currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded according to the guidelines set forth in the Teller Policy.
• Accepts loan payments: verifies payment amount and issues receipt.
• Places holds on accounts for uncollected funds unless pre-approval is obtained from Officer/Supervisor.
• Balances drawer daily, including periodic batching of cashed checks. Counts and balances cash in automated teller machines and night depository. Counts and rolls loose coins.
• Enters required information into Vertex for Currency Transaction and Log Entry Reports.
• Attends weekly sales meetings and monthly community bank meetings.

Additional Duties And Responsibilities

• Handles customer complaints and escalates issues to supervisor as needed.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures including Teller Policy.
• Dresses professionally.

Employee Specifications

• High school diploma or GED required.
• Cash handling, sales, or customer service experience preferred.
• Prior teller experience preferred.
• Basic mathematical skills.
• Exceptional customer service skills.
• Good problem-solving and decision-making skills.
• Demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Ability to work in a fast-paced environment and work well under pressure.
• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
• Ability to use e-mail, phone, and other communication tools are necessary.
• Dependable and adheres to time lines and schedules.