Teller I

We are seeking a Teller I with less than 3 years of experience to perform routine and intermediate branch and customer service duties.

Responsibilities

• Accept retail and commercial checking and savings deposits, ensuring all documents are in proper form and issuing receipts.
• Process loan payments, cash checks, savings withdrawals, and cash advances while confirming proper authorization and limits.
• Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
• Assist in opening and closing the vault daily, balancing vault currency and coin.
• Operate computer terminals or personal computers to process account activity, determine balances, and resolve problems within given authority.
• Issue official checks, traveler’s checks, and gift cards.
• Cross-sell the Bank’s products and services, referring customers to appropriate staff as needed.
• Perform safe deposit duties, including controlling access and assisting customers.
• Process stop payment and hold orders, and accept loan, credit card, and installment payments.
• Balance cash drawer daily and verify cash transactions with the vault.
• Provide effective customer service and assist in resolving problems within given authority.
• Record, file, update information, and sort mail or reports as required.
• Answer telephones and direct callers to proper Bank personnel.
• Process teller work through branch capture and assist with imaging research.
• Gather data and process reports (e.g., currency transaction, returned items, overdrafts, callbacks).
• Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
• Type routine letters, reports, and forms.
• Maintain files, copy and fax documents, and order/distribute supplies.
• Ensure security of Branch personnel and Bank procedures, including opening/closing protocols.
• Prepare and verify orders for currency shipments.
• Complete annual compliance courses and adhere to corporate policies, Federal and State regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
• Adhere to all levels of Service Excellence standards.
• Perform other duties as required.

Requirements

• High school diploma or general education degree (GED).
• Work-related experience in reception, secretarial duties, or a business environment.
• Business or financial industry-related educational experience through in-house training, formal schooling, or related curriculum.
• Intermediate knowledge of Bank operations, products, services, and related state/federal laws and regulations.
• Excellent organizational and time management skills with the ability to work with minimal supervision.
• Intermediate computer skills, including operation of mainframe systems, word processing, spreadsheets, and specialty software.
• Exceptional verbal, written, and interpersonal communication skills.
• Valid driver’s license.

Skills

• Ability to stand, walk, sit, and use hands and fingers.
• Strong attention to detail and ability to work as part of a team.
• Effective interaction with co-workers and customers, exercising self-control and diplomacy.
• Ability to exercise discretion and appropriate judgment.
• Vision, hearing, speech, and dexterity.
• Cognitive abilities including learning, thinking, concentration, and the ability to work in a customer relations environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.