Teller I

About the role

The Teller is responsible for delivering accurate, compliant, and efficient transaction services while providing a positive customer experience. This role requires strong attention to detail, the ability to retain and consistently apply banking procedures, and sound judgment when executing transaction requirements in a regulated environment.

Responsibilities

• Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
• Accurately process a high volume of customer transactions, including deposits, withdrawals, payments, transfers, and check cashing, verifying endorsements, placing Reg CC holds, cash advances, etc.
• Consistently apply banking policies, procedures, and regulatory requirements across a variety of transaction types
• Retain and correctly apply transaction rules, limits, holds, documentation requirements, and exception handling
• Perform required verification and control steps to ensure accuracy, compliance, and risk mitigation
• Maintain a balanced cash drawer by accurately accounting for all cash received and disbursed
• Manage multiple tasks simultaneously while maintaining focus and accuracy in a fast-paced environment
• Identify discrepancies, exceptions, or potential risks and escalate appropriately
• Adhere to all security, audit, and internal control standards
• Deliver professional, courteous, and efficient service while managing frequent interruptions
• Participate in job-specific training and other various Bank training programs, as necessary
• Maintain current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintain current knowledge and comply with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintain current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Perform other related duties as required and assigned, including cross-training across other departments and rotating between banking centers as needed

Requirements

• High school diploma or GED
• Prior banking experience required or a Bachelor’s Degree
• Prior cash-handling experience required
• Demonstrated ability to retain, recall, and consistently apply detailed procedural information
• Strong attention to detail and ability to maintain focus while performing repetitive and regulated tasks
• Ability to follow multi-step processes and exercise judgment within established guidelines
• Strong reliability, accountability, and integrity when handling cash and confidential information
• Bilingual in English and Spanish required

Schedule

Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate).

Organization

This position reports to the Service Manager. All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function.

Lone Star National Bank encourages community involvement; employees are encouraged to volunteer for bank-sponsored activities, civic, charitable, and community events.