Teller I.

Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members with 19 branches throughout RI and MA.

About the role

As the member’s first point of contact, our Tellers have a passion for developing member relationships while providing knowledgeable, courteous service. The Teller plays a key role in helping members understand our products, services, and latest technology banking products by proactively assisting them in accessing self-service tools.

Responsibilities

• Provide excellent member service from start to finish with each member.
• Process all member transactions accurately and promptly, including withdrawals, deposits, check cashing, loan payments, cashier’s checks, money orders, and inquiries.
• Perform transactions discreetly and confidentially.
• Follow established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations.
• Complete assigned compliance training within required time frames.
• Assist members with general account questions within the scope of the role from start to finish.
• Know when to refer members to the appropriate team member for additional, more in-depth services.
• Prioritize learning about products and services and navigate internal portals to find answers efficiently.
• Perform other duties as required.

Requirements

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.

Benefits

• Competitive pay.
• Medical, dental, and vision coverage for you and your dependents.
• Paid time off to promote work/life balance.
• On-site fitness center.
• 401(k) with a company match.
• Employee homebuyer assistance.