Teller (hire ahead)

About the role

STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community while helping members achieve their financial goals and dreams.

Responsibilities

• Serve members accurately and efficiently, addressing stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.
• Protect the integrity and confidentiality of membership by identifying members/account ownership to ensure proper access is upheld.
• Perform transactional duties with high accuracy in accordance with credit union policies and procedures, adhering to STCU’s balancing standards and proper dual control.
• Deepens member relationships by presenting and explaining credit union products and services that meet members’ financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.
• Maintain up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
• Learn core skills of the position and continuously stay current on regulatory, policy, and procedure changes.
• Proactively and efficiently resolve issues/problems with member accounts.

Requirements

• High school diploma or equivalent required.
• Minimum six months of customer service in a retail or customer service environment with recent cash handling experience.

Skills

• Proficient knowledge of MS Office programs including Outlook, Word, Excel, and Teams.

Physical Demands

• Regularly talk, hear, and operate a computer, keyboard, and mouse.
• Occasionally lift, pull/push, and carry up to 25 pounds with accommodations.

Work Conditions

• Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
• Exposure to a high-stress, fast-paced, deadline-oriented environment.

Travel Demands

• May be asked to travel to other STCU locations.

Benefits

• Paid time off plus 11 paid holidays
• Medical, dental, vision, and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

Pay

$20.42 – $28.58 per hour