Teller - Gardendale

About the role

AmFirst is committed to trust, integrity, and financial wellness. The company values exceptional service and treats employees like family, offering growth, opportunity, development, and an extensive benefits package. This role is responsible for providing quality service to members while conducting front‑line transactions.

Responsibilities

• Receive and process financial transactions, including deposits, withdrawals, loan payments; sell consignment items, cashier checks, and travelers checks to members; transfer amounts between member accounts as directed; and may handle safety‑deposit rental income.
• Balance cash drawer and daily transactions, notifying the Head Teller of any discrepancies.
• Post transactions to member accounts and maintain member records in accordance with all established credit union procedures and guidelines.
• Welcome members, provide routine information concerning services, and direct members to the appropriate department for specific information and service.
• Prepare Currency Transaction Reports and report suspicious activity for the Head Teller’s review.
• Cross‑sell Credit Union services.
• Perform a variety of miscellaneous tasks, including processing night drop and ATM deposits.
• Perform other job‑related duties as assigned.

Performance Measurements

• Provide friendly, professional, personal service to all members and employees, maintaining a Quality Loop score of 6.7 or higher.
• Balance the drawer daily and accurately post transactions with minimal errors.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and business‑like appearance.

Knowledge and Skills

• Experience: One month to twelve months of similar or related experience; six months cash handling preferred.
• Education: High school diploma or GED.
• Interpersonal Skills: Regular contact with persons beyond immediate associates, providing routine information and assistance to members or vendors with ordinary courtesy.
• Other Skills: Proficient with a ten‑key calculator and computer keyboard by touch; detail‑oriented for handling numbers and names; good judgment in evaluating identities, accounts, checks, and currency; ability to use an online computer system, organize transactions, and accurately handle large sums of money.

Physical Requirements

• Light lifting required.

Preferred Behaviors

• Detail oriented – capable of completing tasks with all necessary details.
• Enthusiastic – shows intense and eager enjoyment and interest.
• Team player – works well as a member of a group.