Teller - Gardendale

About the role

Responsible for providing quality service to the membership while conducting front-line transactions at AmFirst, a credit union committed to trust, integrity, and financial wellness.

Responsibilities

• Receives and processes financial transactions, including deposits, withdrawals, and loan payments.
• Sells consignment items, cashier checks, and traveler’s checks to members.
• Transfers amounts from member accounts as directed; may handle safety deposit rental income.
• Balances cash drawer and daily transactions; notifies Head Teller of any discrepancies.
• Posts transactions to member accounts and maintains member records in accordance with credit union procedures.
• Welcomes members, provides routine information about services, and directs members to appropriate departments.
• Prepares Currency Transaction Reports and reports suspicious activity for Head Teller’s review.
• Cross-sells Credit Union services.
• Performs miscellaneous tasks, including processing night drop and ATM deposits.
• Performs other job-related duties as assigned.

Performance Expectations

• Provide friendly, professional, personal service to all members and employees, maintaining a Quality Loop score of 6.7 or higher.
• Balance your drawer daily and accurately post transactions with minimal errors.
• Proactively seek opportunities to identify appropriate products and services for members.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Requirements

• One month to twelve months of similar or related experience; 6 months of cash handling preferred.
• High school education or GED.
• Ability to use ten-key calculator and computer keyboard by touch.
• Strong attention to detail for handling numbers and names.
• Good judgment to evaluate identities, accounts, checks, and currency.
• Proficiency in using an online computer system, organizing transactions, and accurately handling large sums of money.

Skills

• Interpersonal skills for routine contacts with members and vendors, providing assistance and information with ordinary courtesy.

Benefits

AmFirst offers an extensive benefits package, growth opportunities, and a supportive work environment that treats employees like family.