Teller- Fulton

About the role

The role of a Teller at Empower FCU involves being the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. Key responsibilities include member transaction processing, product and service engagement, leadership and team collaboration, accuracy and compliance, and professional development.

Responsibilities

• 25% Member Transaction Processing: Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member. Ensure accuracy in all transactions and maintain proper cash and teller drawer management.
• 25% Product & Service Engagement: Engage members to identify opportunities and educate them about Credit Union products and services. Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.
• 20% Leadership & Team Collaboration: Exhibit leadership by setting a positive example for team members. Foster an inclusive work culture that promotes teamwork and collaboration. Encourage mutual support and assistance to ensure the success of the branch.
• 20% Accuracy & Compliance: Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards. Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct. Ensure compliance with all audit requirements and branch employee performance standards.
• 5% Professional Development & Knowledge: Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws. Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.
• 5% Additional Duties: Availability to work flexible hours, including Saturdays, and at different branch locations as needed. Perform all other duties as assigned.

Requirements

Essential qualifications include 1 to 3 years of related experience in banking, customer service, sales, or cash handling, a high school diploma or GED, and interpersonal skills such as courtesy, tact, and diplomacy. Proficiency with operating a 10-key calculator and computer, along with high levels of accuracy in data entry and transaction processing, are also required.

Qualifications

Knowledge and skills include proficiency with communication tools such as e-mail, Teams, and texting, and the ability to receive constructive feedback and work towards effective change. The role demands resourcefulness and problem-solving abilities on occasion, with frequent initiative-taking. The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.

Benefits

Empower FCU offers excellent benefits including medical and dental insurance, a 401K with employer match, holiday pay, and paid time off. The company also prioritizes a world-class employee experience, fostering a culture of belonging and inclusivity.

Pay

The hourly pay range for this position is $18.09-$27.14.

Schedule

The role requires availability to work flexible hours, including Saturdays, and at different branch locations as needed.