Teller

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide introduction to the appropriate banking partner.
• Complete branch‑related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti‑Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities.
• Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

• Provide exceptional service to branch customers and resolve routine customer problems in a timely manner.
• Exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the company’s culture and brand.
• Interact with appropriate areas within the bank to ensure branch‑related operational issues are resolved efficiently and accurately.
• Stay current on operational changes and demonstrate good risk‑management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Education and Experience

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well‑organized with strong time‑management and prioritization skills.
• Proficient with internet user‑level technology.
• Preferred: Bilingual based on branch needs.

Physical Requirements

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lb – 30 lb.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.

Pay

The pay range for this position is $18.00 – $26.21 hourly (USD). Compensation will be based on the candidate’s knowledge, skills, and experience.

Location

Utica, New York, United States of America