Teller - Full Time - Pay Starting at $18+ DOE

SUMMARY

Responsible for actively promoting and selling North Shore Bank products and services. Acts as the Bank's personal representative with its customers, providing efficient, accurate and friendly service; builds strong relationships between the customer and the Bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently performs North Shore Bank Quality of Services standards with both external and internal customers that meets expectations and promotes customer willingness to keep, expand and refer banking relationships with North Shore Bank.
• Engages customers in meaningful conversations and asks questions to identify cross-selling opportunities; makes appropriate blend of qualified referrals to branch personnel and branch business partners on a consistent basis to meet goals as communicated by Branch Administration.
• Uses customer relationship management tool to record referrals and update customer contacts.
• Receives and answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
• Makes outbound telephone calls as directed by branch management for service and sales opportunities.
• May perform deposit account maintenance; responds to the customers in a prompt and courteous manner; ensures required forms are completed accurately and that the customer fully understands the terms and conditions of the accounts; ensures the customer receives the proper disclosures.
• Keeps current with products, services, and promotions.
• Actively participates in sales, product knowledge, and service meetings.
• Provides timely follow-up to clients by telephone, written correspondence, or personal contact.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• A high school diploma or equivalent and at least six months of related experience is required.
• Related experience includes a combination of cash handling, direct customer service, and retail or other sales.
• Must have availability to work on Saturdays.

COMPENSATION

Position starts at $17/hr. DOE.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.
• The employee is occasionally required to walk and sit.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.