Teller - Deposit Specialist - Sidney, Iowa

Summary Description

Deposit Specialist I is responsible for providing teller transaction services by developing, managing, and retaining relationships with customers. This person, independently and/or collaboratively, works with bankers and office staff to actively fulfill the mission of Arbor Bank. This person visits with customers for the purposes of providing customer service, relationship building and cross-sell. This person will independently handle moderately complex to complex customer issues and problems.

Responsibilities

• Provide customer service by processing a variety of routine financial transactions including check cashing, withdrawals, deposits, loan payments, night or mail deposits.
• Records all transactions and prepares daily settlements of teller cash and proofs transactions.
• Greets customers, delivers prompt and efficient service and provides information about bank products and services.
• Answers incoming phone calls and ensures that the caller receives the service they need.
• Follows all required security procedures and policies.
• Provide customer service for all deposit account products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes.
• Respond promptly to customer issues, questions, and concerns.
• Remain customer-focused, provide consistent and effective service with an emphasis on customer retention and expansion.
• Know the features and benefits of bank products and services.
• Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.
• Proactively work toward achievement of personal and branch sales and customer service goals.
• Project a professional image in dress, manner, communication, and focus.
• Represent Arbor Bank by participating in community organizations and activities.
• Special projects and other duties as assigned or needed.

Skills And Experience

• Minimum of 2 years demonstrated customer contact to include: customer service, bookkeeping, computer skills, problem solving.
• Strong organizational skills.
• Strong verbal and written communication skills required.
• Ability and desire to work with team of employees across multiple locations.
• High level of proficiency with organizing, facilitating, leading and negotiating with team of bank personnel to solve customer problems.
• Experience with Microsoft Office products including Word, Excel, and Outlook.

Additional Eligibility Qualifications

• No adverse environmental conditions expected.
• Sedentary work that primarily involves sitting/standing.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• None—Travel.