Teller/Customer Service - West Pines Branch (Full-Time)

About the role

As a Member Service Specialist (Teller/Customer Service) in our West Pines Branch, you will assist members with various financial transactions, provide tailored product recommendations, and manage the lobby to ensure efficient service.

Responsibilities

• Demonstrate effective sales and service skills by meeting established goals.
• Consult with members regarding SCCU products and services and recommend additional offerings to meet member needs.
• Serve as floor manager to assess walk-in member's needs, direct them to the appropriate information source, and minimize waiting time.
• Perform all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments.
• Manage and maintain existing deposit and loan accounts, assist members with transactions and account maintenance.
• Maintain accuracy in balancing cash, monetary instruments, and daily work using computer terminals and online systems.

Requirements

• 6+ months of customer service and/or cash handling experience preferred.
• A High School Diploma or equivalency.

Compensation

Starting Salary: $17.91 - $18.97/hour
Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Schedule

Full-Time during Branch hours of operation: Monday - Friday 7:45am - 6:15pm
Saturdays, Alternating on Rotation, 8:45am – 1:15pm (rotational)

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has grown to over 685,000 members and manages $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. SCCU is a not-for-profit financial institution dedicated to putting members first and returning profits to them through better rates, lower fees, and enhanced services. We are committed to local decision-making and exceptional service, making a meaningful difference in the lives of those we serve. We also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development.