Teller/CSR (72430)

Teller

Deliver exceptional customer service
Complete customer transactions according to established guidelines
Identify referral opportunities and makes appropriate referrals
Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.
Ensure compliance with internal controls, operations procedures and risk management policies
Pursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations
Ensure that all business transactions and practices in the individual's span of control comply with all regulations
Carry out other duties as requested or assigned
Work in a fast-paced environment, under pressure while multitasking
Follow all Bank policies and procedures.

Customer Service Representative (CSR)

Primary focus is assisting with client's sales opportunities with additional activities related to service needs, based on over needs of the branch.
Use resources to conduct effective client conversations in person and on the telephone and open retail accounts.
Provide financial solutions that meet client needs
Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ElFI, Treasury Services, and Merchant Services.
Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards.
Ensure compliance with internal controls, operational procedures and risk management policies
Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations
Make proactive outbound calls to clients and prospects
Carry out other duties as requested or assigned.

Qualifications

• Teller: Ability to operate on-line teller terminal and other standard office equipment. Successful completion of teller training and any other compliance training deemed necessary by the Bank. Excellent customer service skills. In-depth knowledge of all Bank deposit products and policies
• CSR: Attention to detail. Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees. Ability to multitask. Ability to operate on-line teller terminal and other standard office equipment. Successful completion of teller training and any other compliance training deemed necessary by the Bank. Excellent customer service skills. In-depth knowledge of all Bank deposit products and policies. Tact and diplomacy in dealing with both customers and employees. Good communication skills. Detail orientated.

Requirements

• Teller: High school diploma or equivalent, required. Associates or Bachelor's degree, preferred. Cash handling or sales experience, required. Prior Customer Service experience, required. Banking customer service experience, required.
• CSR: High school diploma or equivalent, required. Associates or Bachelor's degree, preferred. Cash handling or sales experience, required. Prior Customer Service experience, required. Banking customer service experience, required.