Teller (Client Services Representative), Float, Fort Wayne Region, Fort Wayne, IN

Position Summary

Essential Requirements

• Processes financial transactions for clients accurately and efficiently
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed
• Buils client loyalty; establishes client relationships, including addressing each client by name
• Consistently delivers exceptional customer service to each and every client
• Folows established Bank policies, procedures and guidelines
• Participates in retail sales programs to help meet personal and banking center goals
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position
• Balances cash drawer and assists banking center team in operational duties (ie., balancing the ATM, vault and end of day work)
• Regular and predictable attendance is an essential requirement of the position
• Responsible for the completion of all compliance training related to the position
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements

Non-essential Functions

• Performs all other duties as assigned.

Experience/Skills

• One (1) or more years of customer or retail service experience preferred
• Cash handling experience preferred
• Ability to respond and assist clients with inquiries and/or problem resolution
• Customer service and sales oriented
• Careful attention to detail and time management
• Good listening and verbal and communication skills
• Good PC skills - ability to work in Windows based system essential
• Ability to cross-sell bank products and services
• Ability to work evenings and weekends based on banking center needs
• Ability to communicate in another language is a plus
• Good organizational skills
• Ability to work in a team atmosphere
• Ability to stand for prolonged periods of time
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records
• Ability to handle multiple tasks in a fast-paced environment

Education

• High School Diploma/GED required

Travel Requirements

• Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).

Physical Demands

• Sit, stand and walk
• Use hands and fingers to operate keyboard and other office equipment
• Reach with hands and arms
• Talk or hear
• Sometimes stoop or kneel
• Lift and/or move up to 10 pounds