Personal Banker (Client Services Associate), FLOAT, Fort Wayne Region, Fort Wayne, IN

Position Summary

Provides clients with friendly service and meets financial needs by completing transactions and uncovering other opportunities to promote additional services.

Essential Requirements

• Processes banking center transactions, safety deposit, cash machine and vault balancing activities, following bank policies and procedures.
• Greets clients as they enter the banking center, identifies client needs, promotes bank products and services, and refers clients to the appropriate business colleague, if needed.
• Opens personal accounts, CD’s and cross-sells bank services.
• Answers client inquiries and resolves less complex issues.
• Buils client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Adheres to established bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Provides transaction overrides and other assistance to less experienced CSRs on transaction processing and balancing as necessary.
• Aids Manager with audits, reporting and scheduling as requested.
• Regular and predictable attendance is an essential requirement of the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

Non-essential Functions

• Demonstrates appropriate levels of interpersonal skills for clients and staff members.
• Performs all other duties as assigned.

Experience/Skills

• Four (4) or more years of retail banking experience preferred.
• Customer service and sales oriented.
• High degree of attention to detail.
• Good written and verbal communication skills.
• Good PC skills – proficiency in Microsoft word and Excel essential.
• Ability to cross-sell bank products and services.
• Highly motivated.
• Ability to work in a team atmosphere.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

Education

• One (1) - three (3) years college preferred.

Travel Requirements

• Ability to travel to all locations as needed for meetings, projects, training, seminars, etc.

Physical Demands

• Sit, stand and walk.
• Use hands and fingers to operate keyboard and other office equipment.
• Reach with hands and arms.
• Talk or hear.
• Sometimes stoop or kneel.
• Lift and/or move up to 10 pounds.

EQUIPMENT

• MS Office PC, fax, phone and standard office equipment.