Teller/Banker (281 N)

Responsibilities

• Deliver the first impression of the credit union to members.
• Become an expert and champion of Security Service products and services to help members reach their financial goals.
• Build and nurture long‑lasting relationships by promoting checking and savings accounts, loans, credit cards, insurance services, and other offerings.
• Offer only products and services that meet members' needs and contribute to their financial success.
• Support the credit union in becoming “America's Best” by meeting sales goals, proactively identifying cross‑sell opportunities, and educating members on digital services.
• Provide “universal” service and be cross‑trained in both teller and banker functions.
• Complete any other job‑related duties needed to drive the organization’s Vision, Purpose, and Values.

Requirements

• High school diploma or equivalent.
• Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.
• Customer‑centric attitude focused on delivering great experiences while maintaining strict confidentiality.
• Excellent interpersonal and communication skills with a goal‑driven mindset.
• Proficiency in computer software including Excel, Word, and Outlook.
• Strong attention to detail, strong organizational skills, and the ability to focus in a fast‑paced environment.
• Ability to maintain a flexible work schedule during normal business hours (never required to work another Sunday).
• May be required to travel to and from other branch locations for work and/or training.
• At management discretion, may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act), maintain active registration, and comply with all related requirements, including background checks against GSA, HUD, and FHFA lists.

Ideal Candidate

• Desire to learn and grow within the credit union.
• Prior experience with banking or financial institution core systems and platforms.
• Experience recommending products and services that meet customers' needs.
• Ability to ask high‑impact questions to discover needs members may not even know they have.
• Commitment to ensuring members are aware of available offerings to save them time and money.