Teller

About the role

West Michigan Credit Union is seeking an enthusiastic Teller to join our team in Big Rapids. Our Tellers provide members with professional and confidential service while handling transactions by phone, in person, or by mail.

Requirements

• High school diploma or GED required
• 1+ years of cash handling experience
• Outstanding customer service skills
• Excellent written and oral communication skills
• Effective organizational skills and attention to detail
• Able to pass a background check

Responsibilities

• Balance your checks and cash drawer daily and report any discrepancies to your supervisor
• Greet and welcome members courteously, providing prompt, accurate, and efficient transactions
• Manage time efficiently and seek opportunities to develop or enhance knowledge
• Demonstrate flexibility and a positive attitude in complex situations
• Cash share drafts/checks and process withdrawals after verification of signatures and member balances
• Answer phones promptly and professionally
• Meet and exceed teller referral goals
• Follow safety and security procedures regarding robbery and emergency situations
• Maintain understanding of all policies and procedures, including BSA/AML and OFAC compliance

Schedule

Monday - Friday, with occasional Saturdays.

Benefits

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

Career Growth

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We prioritize internal candidates and support your professional goals, offering opportunities to develop new skills and expand your knowledge.

About Us

West Michigan Credit Union is a division of WMCU, a not-for-profit financial cooperative serving members at 11 locations across West Michigan. As a local, member-owned credit union, we strive to meet members where they are, help them grow financially, and celebrate their successes. We are committed to supporting the communities our members and team members call home.