Teller

Position Summary

Helps all Heritage Bank customers achieve financial success by assisting them with deposits and withdrawals, deposit account needs, loan payments, and other banking products/services they may need help with. Primary location is in our Willmar office but may work in Spicer or Pennock as needed.

Core Responsibilities

• Accurately process all cash or check transactions, including deposits/withdrawals, transfers to/from accounts, loan payments or advances (50%).
• Has working knowledge of all deposit accounts to accurately and efficiently help customers with all their account needs (10%).
• Assists everyone who presents themselves to Heritage Bank, whether in lobby or drive-up, on the phone or via fax or e-mail, to be sure they get the help they want or need (10%).
• Compliance with all applicable banking regulations (5%).
• Opens & closes the lobby or drive-thru as scheduled (5%).

Secondary Responsibilities

• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
• Responsible for security as it applies to this position.
• Perform additional duties as assigned to support team and organizational goals.

Qualifications

• Education & Experience: High School Diploma or equivalent; 1–2 years customer service experience; previous experience in banking or another comparable field, such as sales and/or cash handling preferred.
• Other Skills / Characteristics:
  • Professional, courteous, friendly, confident, and outgoing personality.
  • Good communication skills.
  • Dependable and punctual.
  • Confidential.
  • Good problem-solving skills.
  • Ability to prioritize multiple tasks.
  • Ability to stand for long periods of time.
  • Take accountability and have pride in a clean lobby environment.
  • Versatile and accurate.
  • Ability to make decisions quickly and prioritize properly.
  • Flexible working schedule.
  • Willingness to evolve processes and learn new technology.
  • Bilingual (English/Spanish) a plus.

Bank Standards

• Mission: Help people succeed financially.
• Ethics: Always do the right thing.
• Solutions: Bring innovative solutions to challenges.
• Ownership: Take accountability and learn from our mistakes.
• Positivity: Bring energy and enthusiasm to everything we do.

Compensation & Benefits

This position provides an hourly salary range of $15.38 – $34.62. Full-time team members enjoy a comprehensive benefits package including paid time off, paid holidays, and paid volunteer days. Health coverage includes medical, dental, and vision insurance. Retirement planning includes a 401(k) and ESOP. Additional benefits and incentives are consistent with company policy.