Teller

About the role

Interested in joining the Union Square team? Recently certified as a Great Place to Work®, Union Square offers competitive salaries and robust benefits, including credit union-paid medical & dental insurance, telemedicine, life & disability insurance, long-term care, voluntary vision insurance, and paid time off. We also provide several employee discounts, an employer-sponsored 529 plan, and a generous 401(k) retirement plan. We believe in the advancement of our employees and offer several promotional opportunities throughout the year. Union Square provides a work culture that is progressive, empowering, fun, and team-oriented.

Responsibilities

• Provides prompt, efficient, and courteous service to members while processing transactions and answering questions.
• Completes transactions and related documentation for deposits, withdrawals, loan payments, gift cards, and transfer funds.
• Responsible for presenting the credit union in a professional and positive image to new or prospective members, employees, and the local community.
• Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Maintain up-to-date comprehensive knowledge of all credit union products and services that are handled or promoted by tellers.
• Maintain up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
• Balance cash drawer at the end of the shift and compare totaled amounts to a computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.
• Count, check, and package coins and currency. Check night depository bags and record proper information according to credit union procedures.
• Perform routine member transactions accurately, including deposits, withdrawals, cash advances, loan and credit card payments, transfers, cashier’s checks, gift cards, and check cashing.
• Answer Active Teller calls and performs all routine transactions as the Live Teller for the ITMs.
• Provide members with proper receipts for deposits and payments.
• Provide members with account status, including current balances, loan payoffs, hold status, and transaction history.
• Assist members with statement problems and share draft reconciliation.

Requirements

• Previous experience with customer/member service is preferred.
• Previous cashier or teller experience is required.
• Must be able to operate windows-based computer programs.
• Must be flexible to adapt to the changing of locations and hours, applying skills to demanding time restrictions, and willingness to work well with others in limited spaces.
• High school diploma or equivalent.

Benefits

• Credit union-paid medical & dental insurance
• Telemedicine
• Life & disability insurance
• Long-term care
• Voluntary vision insurance
• Paid time off
• Employee discounts
• Employer-sponsored 529 plan
• Generous 401(k) retirement plan
• Competitive salaries
• Several promotional opportunities throughout the year