Teller

Who We Are

TruStone Financial is a full-service, member-owned credit union founded by teachers in 1939. We provide simple yet competitive financial tools to empower our members' financial well-being and serve more than 200,000 members across 23 locations in Minnesota and Wisconsin.

About the Role

Welcome members into the branch and provide friendly, helpful service that promotes a positive financial well-being. Responsible for meeting established Credit Union and Branch goals for internal and external sales to existing and potential members. Build rapport with members to cross-sell financial products and services that deepen relationships and foster branch growth while adhering to credit union policy and procedures. Accurately and efficiently process a variety of routine financial inquiries, transactions, and service requests. Secure credit union assets, balance transactions, and complete necessary reports.

Responsibilities

• Welcome members into the branch and provide friendly, helpful service that promotes a positive financial well-being.
• Meet established Credit Union and Branch goals for internal and external sales to existing and potential members.
• Build rapport with members to cross-sell financial products and services that deepen relationships and foster branch growth while adhering to credit union policy and procedures.
• Accurately and efficiently process a variety of routine financial inquiries, transactions, and service requests.
• Secure credit union assets, balance transactions, and complete necessary reports.

Requirements

• Availability to work 40 hours per week Monday through Friday between the hours of 8:15am – 5:45pm and rotating Saturdays from 8:45am – 1:15pm at our Brooklyn Park branch; non-exempt.
• In addition: High school diploma or equivalent (or in active pursuit of with a specified end date).
• One year of experience interacting with the public or serving customers.
• One year of cash handling experience, preferred.
• Previous sales experience or strong interest in sales, preferred.
• Strong interpersonal skills, a positive attitude, and a desire to help people.
• Effective communication skills (verbal and non-verbal), interpersonal skills, and active listening skills.
• Good decision-making skills and judgement.
• Able to perform calculations and proficient in basic math skills.
• Able to organize and prioritize work and maintain accurate records.
• Able to communicate with a diverse membership and employee population.
• A professional and friendly appearance and demeanor.
• Compliance with the Bank Secrecy Act and all its provisions.
• Able to pass a pre-employment drug test and various background checks.

Qualifications

• Availability to work 40 hours per week Monday through Friday between the hours of 8:15am – 5:45pm and rotating Saturdays from 8:45am – 1:15pm at our Brooklyn Park branch; non-exempt.
• In addition: High school diploma or equivalent (or in active pursuit of with a specified end date).
• One year of experience interacting with the public or serving customers.
• One year of cash handling experience, preferred.
• Previous sales experience or strong interest in sales, preferred.
• Strong interpersonal skills, a positive attitude, and a desire to help people.
• Effective communication skills (verbal and non-verbal), interpersonal skills, and active listening skills.
• Good decision-making skills and judgement.
• Able to perform calculations and proficient in basic math skills.
• Able to organize and prioritize work and maintain accurate records.
• Able to communicate with a diverse membership and employee population.
• A professional and friendly appearance and demeanor.
• Compliance with the Bank Secrecy Act and all its provisions.
• Able to pass a pre-employment drug test and various background checks.

Skills

• Excellent customer service skills.
• Ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• Knowledge of credit union policies and procedures.

Benefits

Competitive pay and incentive programs for all positions.
Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
Affordable dental and vision insurance coverage.
Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
10+ paid holidays each year.
Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
Employer-paid Short Term and Long Term Disability benefits.
Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
Special employee discounts when you join TruStone Financial as a credit union member.
Employee activities, events, discounts, and many other great benefits and perks!

Pay

The salary range for this position is $18.00 to $19.75 per hour + incentives.

Schedule

Availability to work 40 hours per week Monday through Friday between the hours of 8:15am – 5:45pm and rotating Saturdays from 8:45am – 1:15pm at our Brooklyn Park branch; non-exempt.