Teller

Responsibilities

• Performs any functions necessary within the scope of authority and expertise to provide the highest levels of customer service and responsiveness.
• Ensures excellence in customer service and maintains service standards.
• Acts as a resource to identify customer service issues so a resolution can occur and the customer relationship is retained.
• Responds to customer requests, problems, and/or complaints, and ensures proper hand‑off to the appropriate person when applicable.
• Develops and maintains a working knowledge of bank products and services and recognizes customer potential product/service needs.
• Recognizes opportunities to suggest or cross‑sell other bank services to customers.
• Performs a variety of transactions including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
• Participates in individual, team, and bank goals as set by the branch manager.
• Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits, and robbery procedures.
• Ensures BSA procedures are properly followed.
• Answers phone and in‑person account inquiries.
• Accounts for all money in individual cash drawer and balances transactions daily.
• Ensures prevention of fraudulent activities through adherence to bank policies and procedures.
• Adheres to branch security procedures detailed in the HFG security manual.
• Ability to work in a constant state of alertness and in a safe manner.

Requirements

• High school diploma/GED required
• Cash handling experience preferred
• Computer skills required
• Knowledge of Microsoft products a plus
• Customer service experience is a plus
• Fluency in a second language is a plus

Schedule

• Thursday: 8:30am‑4:15pm
• Friday: 7:45am‑5:15pm
• Saturday: 8:15am‑12:15pm