Teller

Responsibilities

• Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
• Ensures excellence in customer service and always maintain service standards.
• Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer’s relationship is retained.
• Responds to customer requests, problems, and/or complaints, and ensure the proper hand-off to the appropriate person to assist if applicable.
• Develops and maintains a working knowledge of our bank products and services and recognizes a customer’s potential product/service need.
• Recognizes opportunities to suggest/cross-sell other Bank services to customers.
• Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
• Participates in individual, team, and Bank goals as set by the branch manager.
• Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
• Ensures that BSA procedures are being properly followed.
• Answers phone and in-person account inquiries.
• Accounts for all money in individual cash drawer and balances transactions daily.
• Ensures the prevention of fraudulent activities through adherence to Bank policies and procedures.
• Adheres to branch security procedures detailed in the HFG security manual.
• Ability to work in a constant state of alertness and in a safe manner.

Requirements

• High school diploma/GED required
• Cash handling experience preferred
• Computer skills required
• Knowledge of Microsoft products a plus
• Customer service experience is a plus
• Fluency in a second language is a plus
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily