Teller

Position Summary

Understands and maintains the Bank’s standards for service, customer satisfaction and relationship building; exercising the Preferred Banking Pledge with every customer, every transaction, every time. On a daily basis, processes a wide variety of monetary transactions, demonstrating accuracy and adherence to the Bank’s procedures, policies and banking regulatory requirements. Professional tellers are responsible for providing a positive customer experience. The Village Bank has built a strong volunteerism culture and the customers we service are part of the community. Travel may be required to other locations and employees must be able to work flexible schedules to meet the needs of the Bank.

Responsibilities

• Proactively engage customers to grow the relationship and deliver personalized service
• Provides information, assistance, and error resolution and customer service to Bank customers in a professional manner and escalates to manager as appropriate
• Build, develop and maintain partnerships with teammates to enhance customer experience following the Preferred Banking Pledge
• Accurately and efficiently processes transactions by examining checks and other negotiable instruments for proper endorsements, dates, makers, signers and identification
• By remaining alert, assists in identifying and minimizing Bank’s exposure to losses due to fraud
• Participates in performing daily branch tasks including ATM maintenance and balancing, night deposit processing, loan product payments, deposit capture scanning, proofing and balancing work, and completion of CTR (Currency Transaction Reports) as required
• Balance each day’s transactions and verify cash against computer totals (in accordance with the Teller Cash Difference Policy and Procedures) and demonstrates the ability to review or research daily work for accuracy; identify and correct errors
• Adhere to policies, procedures and guidelines of The Village Bank
• Be knowledgeable about our products and services

Qualifications

• High School diploma or general education degree (GED)
• Minimum of 6 months of experience in a customer centric retail or business organization

Skills

• Language Skills: Must have strong inter-personal communication skills
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, proportions and percentages
• Technology Skills: All employees are expected to possess basic technology skills including knowledge of basic PC skills. Additional levels of technology skills may be required based on specific duties of the position. Branch Managers must be proficient in the Bank’s proprietary systems, and the Microsoft application Word

Pay

Starting hourly pay for a Teller is $19 per hour, aligned to relevant experience, skills, and internal equity. Final offers consider job-related experience, specialized skills, and internal equity and are not based on salary history.