Teller

The Teller is a front‑line customer service employee responsible for processing a variety of transactions in a lobby or drive‑through setting. This role provides accurate cash handling, positive client relations, and a range of service functions such as cashing checks, processing deposits, withdrawals, and loan transactions, and balancing daily transactions.

Responsibilities

• Greet customers and promote a welcoming, customer‑focused environment.
• Create connections and develop rapport to understand customer needs and deliver personalized service.
• Represent the bank in a positive, courteous, and friendly manner while maintaining a professional appearance.
• Assist customers with inquiries and problem resolution, researching issues and escalating to a manager when appropriate.
• Provide accurate cash handling and perform service functions including cashing checks, processing deposits and withdrawals on savings and checking accounts, processing loan transactions, and preparing change.
• Explain product and account features, statements, and service charges in clear, understandable terms.
• Process transactions within defined limits of authority and maintain an orderly cash and coin supply in the drawer or Teller Cash Recycler (TCR).
• Balance each day’s transactions accurately, whether using a cash drawer or TCR.
• Identify customer needs and generate new business through referrals and suggestions of bank products and services.
• Troubleshoot issues that arise with the TCR.

Non‑Essential Functions

• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent (required).
• Cash handling experience in retail sales or a professional office environment (preferred).
• Previous banking experience (preferred).

Knowledge, Skills, and Abilities

• Ability to read and interpret documents such as procedure manuals, business correspondence, and government regulations.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to maintain simple written correspondence.