Teller

About Us

STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, committed to working hard, have a fun-loving attitude, and want to make a difference in our members’ lives. We value people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community while helping members achieve their financial goals and dreams.

Responsibilities

• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld.
• Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures, adhering to STCU’s balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services that meet members' financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our "Here for Good" brand promise.
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
• Learn the core skills of the position and stay current on regulatory, policy, and procedure changes.
• Proactively and efficiently resolve issues/problems with member accounts.
• May be asked to travel to other STCU locations.

Requirements

• High school diploma or equivalent required.
• Minimum six months of customer service experience in a retail or customer service environment with recent cash handling experience.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel, and Teams.

Physical Demands & Work Conditions

• Must be able to regularly talk, hear, and operate a computer, keyboard, and mouse.
• Occasionally lift, pull/push, and carry up to 25 pounds with accommodations.
• Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
• Exposure to a high-stress, fast-paced, deadline-oriented environment.

Benefits

• Paid time off plus 11 paid holidays.
• Medical, dental, vision, and life insurance.
• Training and career development.
• Success sharing plan.
• 401(k) matching contributions.
• Tuition reimbursement.

An overview of the benefits can be found here.

Pay

Salary range: $18.38 - $25.72 per hour
Target range: $18.38 - $20.00 per hour