Teller

About the role

STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community while helping members achieve their financial goals and dreams.

Responsibilities

• Engage members accurately and efficiently, identifying and addressing stated and unstated needs while providing unparalleled service with financial direction.
• Offer appropriate products and service referrals to meet member needs.
• Protect the integrity and confidentiality of membership by verifying account ownership and ensuring proper access.
• Perform transactional duties with high accuracy in accordance with credit union policies, procedures, and balancing standards, adhering to proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services that align with members’ financial needs through positive interactions.
• Create unparalleled member experiences and exceed service expectations with every interaction, taking ownership of issues and challenges to increase member loyalty and deliver on STCU’s Here for Good brand promise.
• Maintain up-to-date knowledge of all credit union products and services to deepen member relationships.
• Learn core skills of the position and continuously stay current on regulatory, policy, and procedure changes.
• Proactively and efficiently resolve issues or problems with member accounts.

Requirements

• High school diploma or equivalent required.
• Minimum six months of customer service in a retail or customer service environment with recent cash handling experience.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel, and Teams.

Physical Demands

• Regularly talk, hear, and operate a computer, keyboard, and mouse.
• Occasionally lift, pull/push, and carry up to 25 pounds with accommodations.

Work Conditions

• Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
• Exposure to a high-stress, fast-paced, deadline-oriented environment.

Travel Demands

• May be asked to travel to other STCU locations.

Benefits

• Paid time off plus 11 paid holidays.
• Medical, dental, vision, and life insurance.
• Training and career development.
• Success sharing plan.
• 401(k) matching contributions.
• Tuition reimbursement.

Pay

$20.42–$28.58 per hour.