TELLER

About the role

Southern Michigan Bank & Trust, established in 1872, is a staple in the communities we serve with our mission to be a trusted partner working for the betterment of our communities. Our commitment to our core values holds our employees to a higher standard. Our core values are we act with integrity, we are accountable, we are passionate, and we are better together.

Responsibilities

• Build and maintain customer relations by providing high quality customer service
• Aid customers from start to finish acting as a full relationship manager
• Perform normal teller duties daily
• Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds
• Open and close accounts using needs-based techniques
• Aid customers with understanding consumer loan options, preparing applications, and completing loan closings in a professional and compliant manner
• Aid customers with understanding electronic services, Wealth Management and Commercial/Mortgage loan services and make referrals to these departments when possible
• Participate in outbound calling or business development efforts to support branch goals
• Solve branch operations matters
• Understand and support marketing initiatives
• Maintain a clean and professional work area
• Aid with lobby management and ensure branch appearance standards are met
• Service, audit, and balance drawers, vaults, TCRs, PTM, coin machine and other branch technology within established guidelines
• Prepare, verify, and order incoming and outgoing cash shipments
• Prepare and sign cashier’s checks, loan checks, and wires within assigned limits
• Open, close and lead the branch during absence of management
• Discuss and process overrides for less experienced tellers
• Mentor/train incoming Tellers/Universal Bankers
• Follow all security, compliance, and regulatory requirements
• Complete required bank training, including security, fraud, compliance, and customer service

Qualifications

• High school diploma or general education (GED) is required
• Cash handling experience, retail, or financial experience preferred
• Customer service experience is highly preferred

Skills

• Interpersonal Skills

Supervisory Responsibilities

None

Physical Demands

• Regularly required to talk or hear
• Frequently required to sit
• Frequent use of hands to finger, handle or feel
• Reach with hands and arms
• Occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl
• Frequently lift and/or move up to 15 pounds
• Occasionally lift and/or move up to 25 pounds

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment

• Noise level in the work environment is usually moderate/conversational