Teller

Sound Credit Union is seeking a Teller / Member Service Representative to join the team at our Key Center Branch. If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit.

About the role

We offer a unique Branch Progression Model designed to provide advancement in your role and an increase in your salary through on-the-job training and structured compensation increases.

The target salary range for this position is $20.00 - $22.50 depending on previous experience and education. The full salary range is $20.00 – $25.00. As a branch employee, you will also be eligible for a wide range of incentives tied to certain products and services, paid out quarterly. This plan rewards team members for exceeding production goals set by Credit Union Leadership. When a branch meets its quarterly goals and audit, we provide a monetary incentive to the team members.

This position is eligible for a $1,500 Sign-On Bonus. $500 of the Sign-On Bonus will be paid out on your first paycheck and $1,000 will be paid on the check following your 6-month anniversary.

Responsibilities

• Assist members with financial transactions, respond to inquiries, and build relationships.
• Provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements

• One-year experience in a customer service position required.
• Cash handling and retail sales experience is preferred.
• High School Diploma or equivalent required.
• Must be bondable.
• Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law.

Benefits

• 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependents’ premiums.
• 401k match dollar for dollar up to 4% – plus an additional discretionary profit share.
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer paid Work/Life Balance time, awarded annually.
• 10 employer paid Federal Holidays every year.
• Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

Schedule

This position requires an in-person schedule. Shifts are typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week.

About Sound Credit Union

Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.