Teller

About the role

Sound Credit Union is seeking a Teller / Member Service Representative to join the team at our Parkland and Lakewood Branches. If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit. We offer a unique Branch Progression Model designed to provide advancement in your role and an increase in your salary through on-the-job training and structured compensation increases.

Pay

The target salary range for this position is $20.00 - $22.50 per hour, depending on previous experience and education. The full salary range is $20.00 – $25.00 per hour. As a branch employee, you will also be eligible for a wide range of incentives tied to certain products and services, paid out quarterly. This plan rewards team members for exceeding production goals set by Credit Union Leadership. When a branch meets its quarterly goals and audit, we provide a monetary incentive to the team members.

Benefits

• 100% employer-paid premiums for medical, dental, vision, and disability for yourself, and more than 70% for dependents’ premiums.
• 401k match dollar-for-dollar up to 4%, plus an additional discretionary profit share.
• Three weeks of Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer-paid Work/Life Balance time, awarded annually.
• 10 employer-paid Federal Holidays every year.
• Up to 3% annual salary equivalent bonus may be awarded when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

Responsibilities

• Assist members with financial transactions as the first point of contact.
• Respond to member inquiries and provide information on account status, balances, and loan details.
• Build relationships and deliver exceptional member service.

Requirements

• One year of experience in a customer service position required.
• Cash handling and retail sales experience preferred.
• High School Diploma or equivalent required.
• Must be bondable.
• Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law.

Employer sponsorship to secure or maintain employment authorization is not available.

Schedule

This position requires an in-person schedule with shifts typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week.

About Sound Credit Union

Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions, with 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.