Teller

About the role

Sound Credit Union is seeking a Teller / Member Service Representative for the Auburn Branch. The position offers a unique Branch Progression Model designed to provide advancement and salary increases through on-the-job training and structured compensation increases. Sound Credit Union was founded in 1940 and is one of Washington State's largest credit unions, with 26 full-service branches throughout the Puget Sound region. The organization lives by its Guiding Principles: Make a Connection, Be a Champion, and Doing the Right Thing for members, employees, and community.

Compensation

Target salary range: $20.00 – $22.50 per hour, depending on previous experience and education. Full salary range: $20.00 – $25.00 per hour.

• Quarterly incentives tied to certain products and services, paid out when production goals set by Credit Union Leadership are exceeded
• Monetary team incentive when branch meets quarterly goals and audit
• Up to 3% annual salary equivalent bonus may be awarded when the Credit Union meets its goals, paid each November

Benefits

• 100% employer-paid premiums for medical, dental, vision, and disability for yourself; more than 70% for dependents' premiums
• 401(k) match dollar-for-dollar up to 4% plus additional discretionary profit share
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure
• Up to 40 hours of employer-paid Work/Life Balance time awarded annually
• 10 employer-paid Federal Holidays every year
• Up to $50/month gym/lifestyle reimbursement
• Up to $5,000/year Tuition Assistance Program
• Incentives for multilingual speakers
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services
• Free and/or discounted banking services and loans
• Employee Charitable Matching Program
• Free ORCA pass

Responsibilities

As the first point of contact, you will assist members with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements

• One year experience in a customer service position required
• Cash handling and retail sales experience preferred
• High School Diploma or equivalent required
• Must be bondable

Additional requirements

• Employer sponsorship to secure or maintain employment authorization is not available
• Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency per WA State Law

Schedule

In-person position. Shifts are typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week.