Teller

About the role

Sound Credit Union is currently seeking a Teller / Member Service Representative to join the team at our Pacific Avenue Branch. If you have a passion for helping others, possess a sense of curiosity, enjoy problem‑solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Branch Progression Model that is designed to provide you with advancement in your role and an increase in your salary through on‑the‑job training and structured compensation increases.

Responsibilities

• As the first point of contact, assist members with financial transactions.
• Respond to inquiries.
• Build relationships.
• Provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements

• One‑year experience in a customer service position required.
• Cash handling and retail sales experience preferred.
• High School Diploma or equivalent required.
• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization is not available.
• Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency (WA State Law).

Benefits

• 100% employer‑paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent’s premiums.
• 401k match dollar for dollar up to 4% – plus an additional discretionary profit share.
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer‑paid Work/Life Balance time, awarded annually.
• 10 employer‑paid Federal Holidays every year.
• Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

Pay

• Target salary range: $20.00 – $22.50 per hour, depending on previous experience and education.
• Full salary range: $20.00 – $25.00 per hour.
• Eligible for quarterly incentives tied to certain products and services when production goals are met.
• Monetary incentive provided to team members when the branch meets its quarterly goals and audit.

Schedule

Shifts are typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, with rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week.