Teller

About the Role

The Teller is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and for recognizing and acting upon sales opportunities during transactions.

Responsibilities

• Process deposits by receiving checks and cash, verifying deposit amounts, examining checks for endorsements, and requesting identification as needed.
• Cash checks and pay out funds after verifying signatures and account fund availability.
• Provide clients with transaction receipts (e.g., deposit slips) from system-entered information.
• Cross-sell the Bank’s products and services, referring clients to appropriate personnel as needed.
• Count and balance currency, coins, and checks received daily to ensure accuracy.
• Balance cash drawer daily and verify cash returned to the vault.
• Open, verify, count, and balance deposited funds from night depositories.
• Assist clients with inquiries via phone or in person, directing calls to proper personnel.
• Provide guidance and maintenance for accounts, including address changes, balance verification, and miscellaneous charges.
• Sell coins to the vault following Bank policy and procedures.
• Accept loan and installment payments from clients.
• Identify and report suspicious transaction activity and potential security threats.
• Operate computer terminals or PCs to process account activity, determine balances, and resolve problems within given authority.
• Familiarize with and ensure compliance with all applicable compliance regulations and policies.

Requirements

• High school diploma or equivalent.
• Six (6) months of related experience, particularly in cash handling and customer interaction.
• Excellent customer service skills, demonstrated by previous experience.
• Excellent communication skills.
• Knowledge of basic accounting, with experience reviewing numerical information and balancing.
• Ability to accurately count and handle cash.
• Experience using Microsoft Outlook, Word, and Excel.

Physical Requirements and Environmental Conditions

• Sustained standing and sitting.
• Frequent use of PC, including typing or sustained attention to monitor.
• Occasional lifting of basic office files or equipment up to 20 lbs.
• Normal office environment with comfortable internal temperatures and low-level noise.