Teller

About the role

To assist the Credit Union in achieving its Service Mission to deliver Total Member Delight in each and every service interaction with both internal and external members. A key component of this external service is to identify the financial needs of each member and recommend an effective credit union product solution. In addition, the position will assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.

Responsibilities

• Cross-sells and refers credit union products and services.
• Welcomes members and provides routine information concerning services; directs members to appropriate department for specific information and service.
• Receives and processes member financial transactions either in person or through the mail/night drop, including but not limited to deposits, withdrawals, and loan payments; verifies cash and check endorsements; sells money orders, official checks, and stamps to members; transfers amounts from member accounts as directed.
• Balances cash drawer and daily transactions; prepares cash sheet and bundles work that is sent to the Accounting Dept. nightly.
• Delivers member service that meets Quality Loop and Internal Service Survey standards.
• Performs a variety of miscellaneous tasks including but not limited to filing, computer input, and answering the telephone.
• Other duties as assigned.

Requirements

• Experience: One month to twelve months of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: Ability to use calculator and computer keyboard by touch. Operate money and coin counters, photocopier, telephone, and other office equipment as needed. Must be detail-oriented with numbers and names.
• Physical Requirements: Must be able to lift and move bags of coin (up to 20 lbs). Must be able to stand for long periods of time.

Pay

$17.00 - $19.00 per hour. Position also eligible for quarterly incentives and annual bonus. Actual starting salary will be determined based on skills, experience, and other job-related factors.

Schedule

Full Time, 39.5+ hours per week. Current schedule varies as needed.

Benefits

• Paid Time Off
• Paid Holidays
• 401K Plan
• Medical, Dental, and Vision Insurance
• Flexible Spending Account Option
• Life Insurance
• Dependent and Spouse Life Insurance Options
• Short Term Disability Insurance
• Long Term Disability Insurance
• Accident Insurance Options
• Hospital Indemnity Insurance Options
• Specified Disease Insurance Options
• Pet Insurance
• Legal/ID Shield Options
• Employee Referral Program
• Paid Volunteer Day
• Employee Loan Discounts