Teller

About the role

Performs a variety of paying and receiving functions for deposit and loan customers; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs.

Responsibilities

• Processes customer transactions including deposits, withdrawals, checks, money orders, cashier’s checks and redeeming bonds; checking endorsements, verifying signatures and ensuring all necessary information is in place prior to completing transaction.
• Processes collection items.
• Completes CTRs when required.
• Enters customers’ transactions into computer to record transactions.
• Ensures completion of customer transactions in a timely and courteous manner; provides customers with account balance information and receipts.
• Responds to customer inquiries regarding their accounts or company products/services in a professional and courteous manner.
• Effectively identifies and responds to customer needs.
• Places holds on accounts if needed.
• Orders daily supply of cash.
• Ensures that cash in drawer stays within acceptable limits.
• Reconciles cash in drawer at shift completion.
• Balances and maintains onsite and offsite ATM machines.
• Scans incoming items throughout the workday as needed for transmission of file at end of day.
• Maintains working knowledge of all company products and/or services.
• Maintains working knowledge of company policies and procedures.
• Prepares reports and correspondence as needed.
• Performs other duties as assigned by supervisor.